SALES INFORMATION
FEUILLÉE STUDIO / 05
The principles that shape how Feuillée Studio presents and prepares its products.
Every Feuillée Studio piece is considered individually, with particular attention to craftsmanship, material character and clear communication before purchase.
Product descriptions and visual materials are provided to help customers understand the relevant product before purchase.
The basic characteristics, materials, specifications and applicable price of each product are presented on the Site before the purchase is completed.
Each Feuillée Studio product is produced individually by hand.
Handcrafted production means that no two pieces need to appear completely identical. Small differences arising naturally from the making process are part of the character of an individually crafted object.
Feuillée Studio may use natural stones and other natural materials in its products.
Natural materials inherently contain their own variations and may differ from one piece to another in colour, tone, texture, pattern and surface appearance.
Variations caused by the natural structure of a material or by handmade production are not intended to be treated as manufacturing uniformity requirements.
A product may also change in appearance gradually through ordinary exposure to contact, moisture, oils, cosmetics, environment and normal use, depending on its materials and characteristics.
These inherent characteristics do not, by themselves, establish that a product is defective. Mandatory consumer rights concerning genuinely defective or non-conforming goods remain unaffected.
Customers are expected to follow any product-specific care and use instructions provided by Feuillée Studio.
Proper care can help preserve the appearance and material character of a handcrafted product over time.
Product availability is indicated on the Site where applicable.
Because Feuillée Studio products are individually prepared, availability may vary according to production capacity, material availability and the individual product.
Prices displayed on the Site are the applicable sales prices at the time of purchase unless otherwise expressly stated.
The total amount payable by the customer, including any applicable taxes and separately applicable charges that are required to be disclosed, is presented before the payment process is completed.
Customers are responsible for providing accurate and complete information required to process their orders.
This includes delivery information and customer contact information supplied during checkout.
An order is processed through the checkout system made available on the Site.
Completion of payment does not remove any mandatory consumer right provided by applicable legislation.
The individual order remains subject to the product information and terms applicable at the time the order is placed.
Nothing in these Sales Policies is intended to exclude, restrict or waive any mandatory consumer right granted under applicable law.
Statutory rights concerning distance sales, withdrawal, defective goods and consumer remedies remain governed by the applicable legislation and the relevant Feuillée Studio legal documents.
FURTHER ASSISTANCE
