ORDER POLICY

CANCELLATION
& RETURNS

FEUILLÉE / 02

A quiet guide to cancellation, returns and refunds.

OUR POLICY

Feuillée maintains a clear approach to cancellations, returns and refunds, with particular care given to products identified as defective.

01

CANCELLATION

Once an order has been placed, it cannot be cancelled.

02

RETURNS

Returns are not accepted unless the product is found to be defective.

03

DEFECTIVE PRODUCTS

If a product is found to be defective, the customer may request a return at any time from the moment the product is received.

04

RETURN SHIPPING

For approved returns due to a product defect, return shipping costs are fully covered by Feuillée.

05

REFUND

Once the returned product has been received by Feuillée and inspected for damage or defects, the refund will be processed on the following business day.

FURTHER ASSISTANCE

NEED FURTHER
ASSISTANCE?

A PRIVATE LINE TO FEUILLÉE